Refund policy
Refund & Return Policy
At Cozeyr, we want every customer to feel confident about their purchase. If something isn’t quite right with your order, we provide a straightforward return process designed to make resolving issues easy.
30-Day Return Period
Customers have 30 days from the date their order is delivered to request a return.
To qualify for a return, the item must meet the following conditions:
- The product must not be used
- The item must remain in its original condition
- All packaging, tags, accessories, and included materials must be returned
Our support team will assist you throughout the return process to ensure everything goes smoothly.
Restocking Fee:
We do not charge any restocking fees.
Return Policy Summary
Return Window:
30 days from the delivery date.
Item Condition:
Products must be unused and returned in their original condition, including packaging, accessories, and tags.
Return Process:
Our customer support team will guide you through the steps required to complete the return.
Restocking Fees:
None.
Return Shipping Costs
Defective or Incorrect Items
Customers will not be charged return shipping costs if the product:
- Was shipped incorrectly
- Arrived damaged during delivery
- Has a manufacturing defect
In these situations, our team will arrange the appropriate resolution.
Customer Preference Returns
If the return is due to personal preference, the customer will be responsible for the return shipping cost. This includes situations where:
- The incorrect product was ordered
- The item does not fit as expected
- The product is no longer wanted
Original shipping charges are non-refundable.
How to Return an Item
Step 1 – Contact Support
Email our support team at info@cozeyr.com and include your order number along with the reason for the return request.
Step 2 – Prepare the Package
Securely repack the item in its original packaging with all included materials such as tags, accessories, and documentation.
Step 3 – Ship the Return
Follow the return instructions provided in your return authorization email. The email will include the recommended shipping method or carrier for sending the item back.
Refund Processing
Inspection
Once your returned item arrives, it will be reviewed to ensure it meets the return eligibility requirements.
Refund Timeline
After approval, the refund will be issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our support team. We will help arrange the exchange as quickly as possible.
Email: info@cozeyr.com
Non-Returnable Products
Certain items may not be eligible for return due to hygiene or safety reasons. If a product falls into this category, it will be clearly identified as non-returnable on the product page.
Need Help?
You can find additional information on our FAQ page, or contact our support team directly if you need assistance with an order, return, or refund
Contact Information
Store Name: Cozeyr
Address: 921 Cranbrook Drive, Arden North Carolina 28704, United States
Email: info@cozeyr.com
Phone: +18286418547
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Typical Response Time
Our team usually responds within 1–2 business days.