Cerova Japanese Stone Hanging Pendant Light

1. What makes Cozeyr different?
Cozeyr focuses on quality materials, thoughtful design, and everyday durability. Every piece is made to feel natural, reliable, and at home in real living spaces.

2. Where are your products designed?
Our products are developed with a focus on quality materials and practical design, drawing inspiration from modern and classic home interiors. Each piece is carefully checked before shipping to ensure it meets our standards.

3. How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times usually range between 7-10 business days, depending on location.

4. Do you charge restocking fees?
No. We do not charge restocking fees for eligible returns.

5. Will I receive tracking for my order?
Yes. Once your order ships, tracking details will be sent to your email so you can follow your delivery.

6. Can I trust the quality of your products?
Yes. Every Cozeyr product is inspected before shipping, carefully packaged, and sent with tracking so you can shop with confidence from start to finish.

7. What if my item arrives damaged or incorrect?
Damaged, defective, or incorrect items can be returned at no cost. Refunds are typically processed within 7 business days after the return is received and inspected.

8. What is your return policy timeframe?
Returns are accepted within 30 days of delivery as long as items are unused and returned in their original packaging.

9. How can I contact Cozeyr?
Address: 921 Cranbrook Drive, Arden North Carolina 28704, United States
Email: info@cozeyr.com
Phone: +18286418547

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all emails within 1–2 business days.

Order Cutoff Time:
5:00 PM (EST), Monday through Friday. Orders placed after this time will be processed on the following business day, which may extend the delivery estimate by one day.

Handling Time:
1–2 business days (Monday through Friday). After processing, your order will be dispatched through one of our trusted shipping partners.

Transit Time:
6–8 business days (Monday through Friday).

Estimated Delivery Window:
7–10 business days in total.
Delivery times are estimates and may vary slightly due to carrier or regional factors.

Track your order on our Order Tracking Page

Email us at info@cozeyr.com